This report presents case studies and analysis from CPAG’s Early Warning System (EWS) to highlight problems with the information provided to people claiming universal credit (UC).

The report focuses on two key areas: the information provided to claimants about payment decisions, and the information provided to claimants about their right to challenge decisions if they do not agree with them. The first is important because it is only if the basis of a decision is properly explained that a claimant can easily work out if a mistake has been made. The second is important because having identified a mistake, a claimant needs to know how to go about getting it fixed.

Published in June 2019 by the Child Poverty Action Group.