This report is the second in a series looking at problems with understanding decisions, challenging errors and protecting the rights of people claiming universal credit (UC). It outlines some of the problems claimants experience when they try to challenge a decision about their UC award.

Using evidence from the EWS, it shows that for those claimants who are able to overcome the initial obstacles of making sense of their UC award and identifying how to challenge a decision about it, there can be further trouble ahead.

Published in July 2019 by the Child Poverty Action Group.