Inclusive design is the practice of designing products and services to ensure they are accessible to, and usable by, as many people as possible.

There is not, however, a well-developed, shared understanding of what inclusive design means in the context of essential services, how it relates to current regulation and UK law, or how it should be incorporated into the work of regulators and firms.

Alongside the new guide for regulators, this guide is for organisations working in the credit, energy and insurance sectors. It provides practical steps and examples to support firms – from the point of starting out in the design process through to launching the end product.

Published in January 2021 by Fair By Design and the Money Advice Trust.