Inclusive design is the practice of designing products and services to ensure they are accessible to, and usable by, as many people as possible.

There is not, however, a well-developed, shared understanding of what inclusive design means in the context of essential services, how it relates to current regulation and UK law, or how it should be incorporated into the work of regulators and firms.

This regulators’ guide explores how inclusive design will help regulators achieve their objectives – particularly improving outcomes for consumers in vulnerable circumstances, including those on low incomes.

Published in January 2021 by Fair By Design and the Money Advice Trust